Privacy policy

At ShoppGen, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you place an order or interact with our website, we may collect information such as:

Full name
Shipping and billing address
Mobile number
Email address
Order and purchase details
Payment-related information required to process your order
Device, browser and website usage information

We do not intentionally collect unnecessary personal information.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Confirm orders and provide shipping updates
Contact you regarding your order
Provide customer support
Process returns, refunds or exchanges
Improve our website, products and customer experience
Prevent fraud or unauthorized transactions
Send promotional communications where permitted

3. Payment Information

Payments may be processed through third-party payment providers. ShoppGen does not directly store your complete debit card, credit card or banking credentials on its own servers.

4. Cookies

Our website may use cookies and similar technologies to remember preferences, understand website traffic and improve your shopping experience.

5. Third-Party Services

We may use trusted third-party services for payment processing, shipping, analytics, advertising and other website functions. These providers may process information according to their own privacy policies.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.