Shipping policy

At ShoppGen, we aim to deliver your orders safely and conveniently across India.

Order Processing

All orders are processed after successful order confirmation. Orders are generally dispatched within 1–3 business days, subject to product availability and order verification.

Delivery Time

After dispatch, orders are generally delivered within 3–7 business days depending on the delivery location and courier service.

Delivery to remote or certain non-serviceable areas may take additional time.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Any free-shipping offer will be applicable only according to the terms mentioned on the website or promotional offer.

Order Tracking

Once your order has been shipped, tracking details may be shared with you through your registered mobile number or email, where tracking is available.

You can use the tracking information to check the current status of your shipment.

Delivery Delays

While we try our best to deliver orders within the estimated timeframe, delays may occur due to:

Courier or logistics issues
Weather conditions
Festivals and public holidays
High order volumes
Remote delivery locations
Incorrect or incomplete shipping information
Circumstances beyond our reasonable control

Such delays do not automatically qualify for a refund or compensation.

Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping details, including name, complete address, PIN code and mobile number.

ShoppGen is not responsible for delays, failed deliveries or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, unreachable or provides incorrect address/contact information, the courier may make additional attempts or return the package to the sender.

For Cash on Delivery orders, repeated refusal or failure to accept an order may affect eligibility for future COD orders.

Damaged Package

If your package appears damaged at the time of delivery, please take photographs or video of the package before opening it and contact us as soon as possible.

For damaged, defective or incorrect products, please refer to our Return & Refund Policy.