Refund policy

No Return Policy

We currently do not accept returns or exchanges on products purchased through our website.

Once an order has been successfully placed and shipped, it cannot be returned or exchanged due to change of mind, personal preference, incorrect selection or any other reason.

No Refund Policy

All sales are final and no refunds are provided.

Once payment has been made and the order has been processed, the order amount is non-refundable.

Order Cancellation

Orders cannot be cancelled once they have been processed or dispatched.

If you wish to request cancellation, you may contact us as soon as possible after placing the order. Cancellation requests are subject to order status and are not guaranteed.

Damaged or Incorrect Products

If you receive a product that is damaged, defective or different from the product you ordered, please contact us at:

Email: shoppgenstore@gmail.com

Please provide your order number along with clear photographs or video of the package and product.

Any resolution for damaged, defective or incorrect products will be considered case-by-case at the sole discretion of ShoppGen.

Product Information

Customers are advised to carefully review the product description, images, specifications, size, quantity and other information before placing an order.

ShoppGen is not responsible for returns or refunds due to customer preference, incorrect product selection or change of mind.