Terms of service

Welcome to ShoppGen. By accessing or using our website, you agree to the following Terms & Conditions.

1. About ShoppGen

ShoppGen is a multi-category online departmental store offering products across categories such as gardening and seeds, toys, kitchen and home products, personal-care products, beauty products and other everyday-use products.

2. Product Information

We make reasonable efforts to display product descriptions, images, prices and specifications accurately.

However, actual product color, packaging, size or appearance may vary slightly from website images due to photography, screen settings, manufacturer updates or packaging changes.

3. Pricing

All product prices displayed on the website are subject to change without prior notice.

We reserve the right to correct pricing, product information or listing errors.

4. Orders

Placing an order does not necessarily guarantee acceptance of the order.

We may cancel or decline an order in circumstances including product unavailability, pricing errors, suspected fraudulent activity or other operational reasons.

If an order is cancelled after payment has been received, an eligible refund will be processed according to our refund procedure.

5. Customer Information

Customers are responsible for providing accurate name, address, mobile number and other information required for successful order processing and delivery.

ShoppGen is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

6. Product Usage

Customers are responsible for using products according to the manufacturer's instructions, product description and applicable safety information.

Products intended for gardening, pest control, personal care, beauty or other specific purposes should be used only as directed.

7. Intellectual Property

The ShoppGen name, logo, website design, graphics, text and other original website content may not be copied, reproduced or used without permission.

8. Website Availability

We may temporarily modify, suspend or discontinue parts of the website for maintenance, updates, technical reasons or other operational requirements.

9. Limitation of Liability

ShoppGen will not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, technical failures, natural events or third-party service interruptions.